Describe drivers to understand, communicate and remember them.
A simple way to describe a driver is with a statement containing:
- a brief description of the situation (observation)
- a description of what is needed (deficit) in relation to the situation
When there’s disagreement about what is needed, it’s helpful to zoom out from specific solutions.
Driver statement example:
“The kitchen is a mess: there are no clean cups, the sink is full of dishes and it’s not possible to quickly grab a coffee and get right back to work. We need to figure out how we can keep the kitchen in a usable state.”
The driver statement captures just enough information to communicate the need for an action or a decision. More information to reveal scope and details of the driver can be recorded in an appendix.
A driver can be described as a problem or an opportunity, depending on the perspective of the person or the group.